The helpdesk
- A number your team can actually ring
- Answered by the people who do the work
- 9am to 5pm, Monday to Friday
- No offshore first line, and no script
Managed IT support
IT that works, and a helpdesk that actually answers.
One fixed monthly fee covering the day to day running of your IT. The same small team every time, so nobody has to be told your setup twice.
Fixed monthly feeno hourly charges
The same teamevery single time
Cardiff basedno offshore first line
Who this is for
Businesses of 5 to 60 people who have stopped asking for help
Usually because asking costs money. Hourly billing trains a team to put up with things, and the things people put up with multiply. By the time anyone mentions it there are a dozen small annoyances and one of them has become a show stopper.
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Tickets go in and nothing comes out
No acknowledgement, no name, no idea whether anyone has read it. So people ring the one person in their office who is good with computers instead.
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A different person every time
Each one needs the whole history again. Nobody holds the picture of how your business actually runs, so every ticket starts from scratch, again.
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You can’t predict the bill
A quiet month costs one thing, a bad month costs another. Budgeting for IT becomes guesswork, and asking for help feels like spending money.
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Nobody is looking at the whole thing
Backups may or may not be running. Machines may or may not be patched. Somebody would notice if it went wrong, eventually.
What’s included
Everything in the day to day
All of this sits inside the monthly fee. There’s no per ticket charge, no call out rate, and no bill for picking up the phone.
Keeping things running
- Monitoring, updates and patching
- Backup of Microsoft 365 email and files, and testing that it restores
- Laptops, PCs, servers and network kit
- Unlimited remote and on site support
People coming and going
- New starters set up before day one
- Leavers shut down properly, not eventually
- Moves, changes and new devices
- Hardware sourced and supplied by us
- Licences reviewed rather than left running
Security baked in
- Multi-factor authentication done properly
- Endpoint protection on every machine
- Admin access kept to who needs it
- Full cyber security alongside if you want it
Switching to us
We look before we touch anything
When you take over an IT environment you find what the last people left behind. Some providers charge to fix it. We’d rather know what we’re dealing with on day one than find out on a bad Friday.
We audit what’s actually there
Before anything changes, we go through what you have. Who has admin rights. Which accounts belong to people who left. What’s shared with the outside world and has been since 2019. What’s running that nobody remembers installing.
Cracked software goes, and MFA goes on
That part isn’t negotiable, and every client knows it before they sign. Unlicensed software is a legal problem and a security one, and multi-factor authentication is free. Neither is a budget decision.
We tell you what we found
All of it, including the parts that are awkward. You get a straight account of the state of your IT rather than a sales document dressed up as an audit.
Then we fix it, and get on with it
Sorting out what was left behind is part of taking you on, not a separate invoice. From there it’s the monthly fee and the day to day.
Talk to us
Find out what your IT should cost
Tell us how many people you have and what you’re running now. You’ll get a straight answer on whether we can help and what the monthly fee would be.
The money
One fee, every month, all of it
The fee is worked out on how many people you have and which level of cover you want. Log twenty tickets in a week and the number at the end of the month is the same one you agreed at the start.
Inside the monthly fee
Everything on this page. Unlimited remote and on site support, the helpdesk, monitoring, patching, backup of Microsoft 365, hardware support, starters and leavers. Regular changes are included, and so is a handful of them at once.
Priced separately, same invoice
Cyber Essentials certification, cloud and telecoms and broadband and mobile sit outside the support fee. They still come from us, and still on one bill. Security awareness training is included on our Secure+ level and available as its own line below that.
The stack
Some of the tools we actually run
Plenty of providers won’t tell you what they use, which makes it hard to compare anything or understand what’s keeping your business safe. Here’s ours.
Remote monitoring, management and access, and our backup and vulnerability management. It is how we see the state of every machine, push patches, take backups and know something has gone wrong before you ring.
Endpoint protection, Advanced Threat Security and managed detection and response. A security operations centre watching the alerts around the clock, with us on top of that.
Email security, sitting inside Microsoft 365 rather than in front of it, so it catches what gets past the built in filtering. You may know it as Avanan.
DNS and browser protection. Stops the click before it reaches the bad site, and takes credentials out of harm's way in the browser.
Security awareness training sits alongside these. All of it’s covered on the cyber security page
Proof
What clients say about the support
Saturday Cloud have looked after our IT for years now, always quick to respond to tickets and get things sorted, and proactive too, from the cyber security rollout to catching where we were being overcharged on licences.
Excellent customer service and after sales support with a clear understanding of our needs and requirements as a business client. Highly recommend to other businesses. Saturday Cloud take care of literally all of our tech across our nine sites.
Questions
The things people ask first
What’s actually included in the monthly fee?
Unlimited remote and on site support, the helpdesk, monitoring of laptops, PCs, servers and network kit, updates and patching, backup of Microsoft 365 email and files with restores tested, and starters, leavers and moves. There’s no per ticket charge and no call out rate.
What’s not included?
Cyber Essentials certification, security awareness training, cloud and telecoms, and broadband and mobile are priced separately. They still come from us and they still appear on the same invoice, as their own lines, so you can see what each one costs.
What hours is the helpdesk open?
9am to 5pm, Monday to Friday. Out of hours cover is available as an add-on rather than as standard, so you only pay for it if you need it. Security monitoring runs around the clock for cyber security clients regardless.
How many different people will we end up dealing with?
There are four of us, and we intend to stay that size. Whoever reviews your setup is one of the people who will pick up when you ring six months later. There’s no first line team in another country reading from a script.
Are we too small, or too big, for you?
Most of our clients are between 5 and 60 people, and that’s where we work best. We look after businesses from sole traders upwards, and our largest client runs around 180 users. If you’re outside that range we’ll say whether we’re the right fit rather than take the work regardless.
What happens to our existing setup when you take over?
We audit it before we change anything, and then we tell you what we found. Two things always change: unlicensed software gets removed, and multi-factor authentication gets switched on. Every client knows that before they sign. Neither is expensive to fix, and leaving either one alone isn’t something we’re willing to do.
Is there a minimum term?
Twelve months. There’s also an onboarding fee, tiered by the size of the business, because taking on five people is a very different job from taking on twenty five. Sign for thirty six months and we halve it. All of that is agreed before you commit to anything.
Do we buy our own laptops?
Not unless you want to. We source and supply hardware based on what you actually need, so machines arrive built, licensed and on the right warranty rather than turning up from a consumer site with whatever specification was on offer that week.
What about bigger pieces of work, like a migration or an office move?
Projects are scoped and quoted separately, so you see what a piece of work costs before it starts rather than finding it on a monthly bill. Day to day changes are included, and so is a handful of them at once. The line falls where something needs planning rather than doing.
Where are you based?
Cardiff, working across South Wales, Cardiff and the South West. We have been doing it since 2011 and look after over 100 businesses.
From the blog
The questions people ask us before they switch
Written up properly, with the numbers, so you can read them without ringing anybody.
Pricing
What does IT support cost per user per month?
Ours is £42, £55 or £72 per user per month excluding VAT, depending on how much security sits in it. Almost nobody in this industry publishes a figure, so any industry average you are quoted is a guess. Here is ours, and what moves it.
Next step
Tell us what your IT is doing to you
How many people you have, what you’re running, and what keeps going wrong. You’ll get a straight answer on whether we can help and what it would cost each month.