Broadband and mobile
Business broadband, dedicated lines and mobile, sourced and supported by us rather than by a call centre that has never seen your office. The honest version of this page is below: what you buy matters less than most suppliers will tell you, and who you ring matters more.
Up to 10Gbpsdedicated lines where the business needs one
Cardiff fibreincluding a network built in the city itself
One numberus, not a queue at a national provider
The honest answer
Less than you would think, for most businesses. The large majority of UK business broadband runs over the same Openreach network whoever sells it to you, so the cable coming into your building is frequently identical across three quotes with three different logos on them.
What actually differs is the part nobody puts on the front of the quote. What the service level agreement promises when it breaks. How quickly somebody is committed to responding. Whether the upload speed matches the download, which matters far more than most businesses realise once everything is in the cloud. And whether the number you ring reaches somebody who knows what is plugged in at your end.
Nearly all of it is BT in the end. So the useful question is not whose logo is on the router, it is what happens on the morning it stops.
There are real exceptions. Virgin Media runs its own cable network, which is genuinely different infrastructure and sometimes the better answer at a given postcode. And in Cardiff there is now a full fibre network built in the city itself, which is a real alternative rather than a reseller badge.
We will tell you when the cheapest option is the right one. There is not enough margin in broadband to be worth misleading anybody over.
What we supply
Four, broadly, and which one is right depends entirely on your postcode, what you actually do with the connection, and what it costs you when it stops.
BT and the Openreach network.
The default for most businesses and usually the right one. Fibre to the premises where it is available, with business grade support rather than a consumer package that happens to be plugged in at work.
Virgin Media, TalkTalk, and others where they fit.
Virgin runs its own cable rather than reselling Openreach, so at some addresses it is genuinely a different and better answer. We quote whichever is actually best at your postcode rather than whichever we prefer selling.
A full fibre network built in Cardiff.
A multi million pound, 130 kilometre fibre network in the city, with its own civil and network engineers rather than a subcontracted chain. Symmetrical connections with a proper uptime SLA, and installation in as little as ten days where a standard fibre order would take considerably longer.
When shared is not good enough.
Dedicated internet access up to 10Gbps with an uptime guarantee, for businesses where an outage stops the work rather than annoying people. Plus business mobile, on the same invoice as everything else.
Our partner providers
What to actually compare
Four things, and the headline download speed is not the most important of them.
Once your files are in Microsoft 365 and your phones are in the cloud, you are sending as much as you are receiving. A package with a fast download and a slow upload will feel wrong all day and the speed test will still look fine.
A target uptime figure and a committed response time are the difference between a business connection and a consumer one. Most quotes bury this, and it is the thing that decides how your worst day goes.
Everything fails eventually. The question is whether you have a backup route, whether your phones fall over to mobiles automatically, and how long you can trade without it. That is a five minute conversation that most people have after the outage instead of before.
A national provider’s business support queue does not know what is plugged in at your end, and will ask you to reboot the router for the third time. That is the entire argument for buying it through the people who look after your IT.
Talk to us
We will tell you what is actually available at your address, which of it is worth having, and whether what you already pay for is fine. Sometimes the answer is to stay where you are.
Questions
Yes, and the difference is mostly in what happens when it breaks rather than in how fast it is on a good day. Business packages carry service level agreements with committed response and repair times, and business support queues are prioritised over residential ones. Plenty of small businesses run on a consumer package for years and only find out what they bought during their first serious outage.
Most businesses of five to sixty people do not. A dedicated line makes sense when the connection is not shared with anybody else, the upload matters as much as the download, and an outage stops you trading rather than irritating you. It costs considerably more than fibre broadband, so it is worth being honest about which of those actually applies to you before spending the money.
Usually the service level agreement, the contention on the line, or the upload speed. The same physical connection sold with a four hour response commitment costs more than the same connection sold with none, and the cheaper quote is not wrong, it is a different product. Compare those three things rather than the headline speed.
In most cases yes, and it is worth checking what you are currently tied into first. Connectivity contracts often auto renew, and so find out when your current term actually ends before anyone starts talking about switching.
You ring us rather than a national provider’s queue, and we deal with the supplier. Where the business cannot afford to be offline we plan for it in advance: a backup connection, or automatic failover of the phones to mobiles so you keep answering while the line is fixed.
Next step
Give us the postcode and we will tell you what is available, what it costs, and whether it is worth moving from what you have. No obligation and no pressure, there is very little margin in broadband anyway.
Based in Cardiff, working across Wales and the West.
