Newport
Managed IT support and cyber security for Newport businesses of 5 to 60 people. Newport is where we do more than anywhere outside Cardiff, across retail, charity, the trades and professional practices working internationally from an office here. Coming out to you is part of the fee rather than an extra on it.
Four sectorsretail, charity, trade and architecture
Eight yearswith our longest standing Newport client
On site includedunlimited, not charged by the visit
Start here
Four Newport clients are described on this page and there are more that are not, across retail, charity, trade and architecture. What they have in common is not the sector, it is what they wanted out of a provider.
Three levels, printed rather than quoted.
Per user per month, on the pricing page, with what falls outside the fee listed alongside it. Nothing to discover on the second invoice, and nothing behind a form. Ask every provider you speak to for a per user figure and see how many can give you one.
Four people, and the one who answers fixes it.
No support desk in another country that has never seen your building. There are four of us, and after eight years with some of our Newport clients they know our voices before we say who is calling. Who we are.
Who we look after here
We look after more businesses in Newport than are on this page. These are five we can describe, and they have almost nothing in common with each other. Nobody is named on this site until they have read what it says and agreed to it, and most of these have not been asked yet.
IT, cyber security, wifi, connectivity, telecoms and the printers. All of it. A site like that has customers on the wifi, tills that cannot go down on a Saturday, and a network that has grown a bit at a time. We see them regularly, and they talk to us before they buy rather than after.
A multi million pound business running international projects from an office in Newport. They came to us for telecoms about eight years ago and are now a full IT and cyber security client. Enormous drawing files, people working from sites and from home, and clients who ask security questions before awarding work.
Different pressures again. Budgets set by funders rather than by the organisation, a mix of paid staff and volunteers, and information about people who deserve better than an afterthought.
Insurer and client questionnaires were being answered on hope. We took them to Cyber Essentials Plus in six weeks, and we now answer the security sections of their tenders for them, because the person who knows what the honest answer is should be the one writing it down.
A smaller business with a showroom, a trade counter and a handful of users, where the IT has to work and then get out of the way. Not every client needs a security operations centre, and we will tell you when you do not.
What that looks like
The day to day matters and it is most of what we do. But the thing our Newport clients actually use us for is the decision before the work: what to buy, whether the network can take it, and what happens to everything else if they change it.
Network upgrades and wifi upgrades on a retail site are the obvious example. Somebody has decided the coverage is not good enough, and the real question is what the site needs rather than which access point is on offer.
They ask us before they commit rather than after. Plenty of businesses buy the kit first and then ring their IT provider to install it, by which point the decision was made by whoever was selling.
At the other end of the range, an architecture practice sending large files between offices and site teams has a completely different problem, and it is mostly about connectivity, storage and who can reach what. Same four people looking after both.
If a supplier is quoting you for something and you want a second opinion from somebody with no margin in it, that is a phone call rather than a project.
What we do
Two things most people come to us for, and a handful of others clients ask us to take on once they would rather ring one number than four.
Support that answers first time
The day to day. A helpdesk that a named person answers, machines monitored and patched, starters and leavers handled, and backup of your Microsoft 365 email and files. Fixed monthly fee per user, no hourly billing.
Security that someone is actually watching
Managed detection and response with a security operations centre reading the alerts around the clock, email security inside Microsoft 365, DNS and browser protection, vulnerability management, and email authentication so nobody can send invoices as you.
Certification that wins the tender
We hold Cyber Essentials ourselves and we take clients through it to both levels, Cyber Essentials and Cyber Essentials Plus. The full cost is laid out at the start, including what the certifying body charges.
AI your staff can use without leaking the business
People are already pasting company information into AI tools, whether it is sanctioned or not. We put something in place that they can use safely, with the controls and the visibility that the free tools do not give you. We start by auditing what those tools would currently be able to reach inside your business, which is almost always more than anyone expects.
Talk to us
How many people you have, what you are running, and what is annoying you about it. You will get a straight answer on whether we can help, what it would cost per month, and what we would change first.
Questions
Both, and coming out is not a problem. Unlimited remote and on site support is included from our Essential level upwards, so a visit is not a separate invoice or an hourly rate. Most things get fixed remotely because that is faster for you, and when something needs a person we are in Newport regularly anyway.
A fixed monthly fee per user, published in full on the pricing page across three levels, with no hourly billing and no call out charges. We publish it because a business that cannot tell roughly what something costs does not ring.
Yes, and in Newport it is a good part of what we do. Site wifi, network upgrades, connectivity and telecoms as well as the IT and the security. If you have a site where coverage is patchy or the network has grown a bit at a time, that is a survey and a plan rather than another access point.
We work with businesses of 5 to 60 people, and our Newport clients run from a showroom with a handful of users up to an architecture practice working internationally. If you are below that range we will say so rather than sell you something that does not fit.
Yes, and it is the other half of what we do. Managed detection and response with a security operations centre reading the alerts around the clock, email security sitting inside Microsoft 365, DNS and browser protection, and email authentication with SPF, DKIM and DMARC. All of that comes in at our Secure level rather than being sold as a separate contract. Security awareness training is included on Secure+ and available as its own line below that, and Cyber Essentials certification is priced on top when a client or a contract asks for it. What the security layer covers.
Next step
If a supplier has quoted you for a network, a wifi upgrade or a phone system and you want a second opinion from somebody with no margin in it, that is a phone call rather than a project.
Based in Cardiff, working across Wales and the West.
