Services

Managed IT Support Services

Fixed Price IT Support Without the Headaches

Stop worrying about your IT and start focusing on growing your business. Our managed IT support covers everything from laptops to servers, with one predictable monthly fee and guaranteed response times.

No surprise bills. No waiting for help. No technical jargon.

Based in Cardiff, we're the IT team that South Wales businesses actually want to work with.

What's Included in Our IT Support

  • Office with employees working at desks with computers, hanging light bulbs, and large windows.

    ✅ All hardware supported

    Complete care for your laptops, PCs, servers, printers, and WiFi networks with guaranteed response times when things go wrong.

  • Two men working at a trading desk with multiple computer screens displaying stock market charts.

    ✅ 24/7 monitoring

    Our systems watch your IT infrastructure around the clock, catching and fixing issues before they disrupt your working day.

  • A woman wearing glasses is looking at her phone with a serious expression. In the background, multiple monitors display coded lines and data.

    ✅ Full security management

    Comprehensive protection including firewalls, antivirus software, and automatic security updates to keep hackers out of your business.

  • A man with glasses and a beard talking on a landline phone in an office setting, with blinds on the windows behind him and office equipment in the foreground.

    ✅ Helpdesk support

    Real IT experts based in South Wales who answer your calls quickly and solve problems without the technical jargon.

  • A man standing in an office surrounded by screens with a laptop in one hand, typing on it with another, looking at a screen in the distance

    ✅ Remote assistance

    Get instant help through secure remote connections, so most problems are fixed within minutes rather than waiting hours for an engineer.

  • Inside photo of a PC, the motherboard is bathed in blue light coming from the right outside the case

    ✅ Regular maintenance

    Scheduled system health checks and performance optimization to prevent problems and keep your technology running smoothly.

Monitor & Alert

We monitor all your devices in real time and automatically get notified when an issue arises so our team can resolve the issue before you even notice it and minimize end-user impact. Our clever support software gives our techy team an overview of all your devices.

Secure Remote Access

Our engineers can connect without you needing to bother with downloading additional software. Contact our support team and we’ll jump straight on. Fast, secure, hands-on support.

Automatic Patching

Automatically patch Windows, MacOS, and Linux operating systems vulnerabilities and auto-update over 200 3rd party applications. Patching is hugely important. If your software is not kept up to date it will be vulnerable to hacks and zero day attacks.

Auto Support

With our intuitive support software we can initiate actions, deploy remediations, and stop tasks, in the background for hands-on management without interrupting end-users. We’ll keep your devices fast and running smooth, and we’ll do it without interruping your day.

 

Network Check

Network issues can cause a business to grind to a halt. We’ll keep an eye on broadband speeds, and see if anything is slowing your WiFi and Network down. With the ability to root out any network and WiFi issues we’ll have your emails and calls flowing in and out in no time.

Automatic Tasks & Software Installations

With our own scrips in place we automate complex software installations, device setup and maintenance tasks to free up technicians’ time, standardize outcomes and improve device stability. All that means you get faster support and less time on the phone to an engineer.

Auto-Resolve

We fully automate the detection and resolution of laptop/desktop issues such as stopped services, missed reboots, open ports, slow devices, and missing applications with condition-based script deployments. Our aim is to keep your devices running as smoothly as possible. If there’s some specific software you use that we’ve not seen we’ll write a script to support it.

Service Support

The whole team at Saturday Cloud is here to support you, your staff, and your business. From opening up a PC to fix it, installing WiFi access points, virus protection, software installation.. you name it. We act as your outsourced IT Support team, with full reporting and your own dedicated account manager.

How Our Proactive Support Works

  • We Monitor Everything

    Our systems watch your IT infrastructure 24/7. When something starts going wrong, we get alerted automatically and can often fix it before you even notice there was a problem.

  • Automatic Problem Solving

    Stopped services, slow devices, missed updates - we automatically detect and resolve common issues in the background. Your team stays productive while we handle the technical stuff.

  • Instant Remote Access

    No downloading software or waiting for engineers. When you need help, our team can connect securely to your systems immediately and get you back up and running.

  • Proactive Maintenance

    We keep your systems updated, patched, and optimized. Regular maintenance prevents the big problems that cause expensive downtime.

Clients Who’ve Won With Us

 

"Thank you to the Saturday Cloud team for your support with set up of my IT security. Quick and easy process and fast turnaround. I am now secure in the knowledge that my systems are protected."

Nat - Creative Collins

"The fixed monthly cost has transformed our budgeting. No more panic when the IT bill arrives."

Cardiff Accountancy Practice